Returns and Refunds
Our returns and refunds policy for replacement parts and refurbished chairs.
Returns Policy
At The Chair King, we stand behind the quality of our products and services. If you are not satisfied with a product you have purchased, we offer the following returns policy.
Replacement Parts
Replacement parts may be returned within 14 days of purchase, provided they are unused, in original packaging, and in resalable condition. Please contact us on 1300 382 599 before returning any items to arrange the return.
Refurbished Chairs
Refurbished chairs may be returned within 7 days of delivery if they do not meet the described condition. The chair must be in the same condition as delivered. Contact us to arrange a return pickup.
Refund Process
Once we receive and inspect the returned item, we will process your refund within 5 business days. Refunds are issued to the original payment method. Shipping costs for returns are the responsibility of the customer unless the item is faulty or not as described.
Faulty Items
If you receive a faulty product, please contact us immediately on 1300 382 599. We will arrange a replacement or refund at no additional cost to you. Your rights under Australian Consumer Law are not affected by this policy.
Repair Services
Repair services are covered by our warranty. If you are not satisfied with a repair, please contact us and we will work with you to resolve the issue. See our warranty information page for full details.
Questions About Returns?
Contact us to discuss returns, refunds, or any concerns about your purchase.
1300 382 599